Terms & Conditions

The plain-English version of how we quote, charge and guarantee our work. These terms apply to all servicing, repair and installation work carried out by AIRCONEASE LTD.

1. Quotes and charges

A quote is valid at the time we give it and assumes the work goes ahead within 14 days. If costs change before you book, we tell you first.
Hourly and half-hourly rates are confirmed before our engineer starts work on site.
Parts, materials and equipment are invoiced on completion at the rates current at that time.
Accepting a quote is an order for the work described in it, on these terms.

2. Time on site

The minimum booking is 1.5 hours. Weekday daytime visits are £179 for the first 1.5 hours, then £54 per 30 minutes.
Outside 9am–5pm on weekdays the first 1.5 hours is £197, then £72 per 30 minutes. Weekends and bank holidays are £142 for the first hour, then £71 per 30 minutes.
If we service and repair on the same visit, you pay the per-unit service price plus half-hourly on-site time — there is no additional first-hour charge.
Unused time from one visit cannot be carried over to another visit.

3. Servicing

Servicing is priced per unit and booked as and when you need it. We do not tie you into a maintenance contract, though you can prepay for planned visits if you prefer.
If a system has not been serviced for a long time and needs significantly more work than a routine service, we may charge on-site time instead of the fixed per-unit price. We tell you before we start.
Dates and times are arranged to suit you and are confirmed in advance wherever possible.

4. Job sheets and sign-off

After each visit our engineer completes a job sheet recording the work done and the time on site.
You or an authorised person on site signs and dates it to confirm the record is correct.

5. Additional costs

Congestion charge (£18) and ULEZ (£12.50) are passed on at cost where they apply. Parking is charged at cost.
A call-out fee applies for evening, weekend and bank holiday visits, and at any time for addresses outside the M25.
A visit that starts before 5pm but runs past it may attract overtime rates. We often waive this as a goodwill gesture.
Where a job is delayed because we cannot get access, or is moved to a weekend or bank holiday at your request, our standard hourly rates may apply.

6. Payment

We accept bank transfer and most credit and debit cards. Card payments are taken through a secure payment link.
Invoices are due on the date shown on them. Overdue accounts may be charged interest and recovery costs.
Longer jobs are invoiced in stages as work progresses so the final bill does not build up.
Where a credit check suggests it, we may ask for payment in advance.

7. Warranty

New equipment carries the manufacturer's warranty. Warranty claims are handled with the manufacturer or supplier, and may require further diagnosis.
Our workmanship on installations and repairs is guaranteed. Faults caused by lack of servicing, misuse or third-party work are not covered.

8. Cancellations, delays and refunds

Please give us as much notice as you can if you need to move or cancel a booking.
Occasionally a visit has to be rearranged because of traffic, an emergency job, illness or a supplier delay. We tell you as soon as we know and rebook at the earliest opportunity.
Where a refund or credit is due, we process it to the original payment method.

9. Liability

We are not liable for indirect or consequential losses such as loss of profit, business or goodwill arising from delays in supply or delivery.
Nothing in these terms limits liability that cannot be limited by law.

10. Your information

We use the details you give us to quote, book and complete your work, and to keep service records.
Site addresses, whether residential or commercial, are kept confidential and never sold or passed to third parties for marketing.

Contact and company details

Airconease is a trading name of AIRCONEASE LTD, registered in England & Wales, company number 17451816.

Email hello@airconease.co.uk or give us a call.